This policy explains what Skano collects when you use the Skano app and skanoapp.com, why, and how long it is kept.
Information we collect
When you use the Skano app, we collect:
- Account data — your email address and name, whether you sign up with email and a password or with Google or Apple. We never see your password; Firebase stores it hashed.
- Goal data — your gender, age, height, weight, activity and workout level, goal, and the obstacle you select.
- Meal photos and meal history — the photos you take and the meals you save, with their nutrition values.
- Weight records and progress photos — that you add yourself.
- Support messages — your conversations with support, and any images you attach.
- Subscription and referral data — your subscription status, and whether you joined through a referral.
- Notification settings — your preferences, and the device token needed to deliver push notifications.
The app asks for camera and photo library access only so you can take or choose meal and progress photos.
Payments are handled entirely by Apple and Google. We never receive your card number or any payment details.
The app contains no third-party analytics, crash-reporting, advertising or tracking tools.
Meal photos
When you photograph a meal, the image is sent to Google Gemini to analyse the dish and return its nutrition values. That is the only use made of it.
When you type a meal instead of photographing it, or edit its ingredients, the text is sent to Gemini for the same purpose only.
We do not sell your photos or use them to train our own models.
We use Gemini's paid service, under which Google does not use the images to improve its products.
Meal photos are retained for the current calendar week and the previous three weeks — roughly 21 to 27 days — and are then deleted automatically. Meal history follows the same retention period.
Progress photos
Progress photos are kept until you delete them, or until you delete your account, which removes them too — see the account deletion page.
Support messages
Support messages and attached images are deleted 30 days after the conversation's latest activity.
Your nutrition plan
We also use Google Gemini to generate your nutrition plan. For this, it receives your gender, age, height, weight, activity and workout level, goal, and the obstacle you select.
It does not receive your name, email address, photos, meal history or exact location.
Service providers
We rely on the following providers to run the app. Each receives only what it needs to do its job:
- Google Firebase — Authentication, Cloud Firestore, Cloud Storage, Cloud Functions and Firebase Cloud Messaging.
- Google Gemini API — analysis of meal photos and typed meal descriptions, and nutrition-plan generation.
- Open Food Facts — an open product database. When you scan a barcode, only the barcode number is sent.
- Google Sign-In and Google Play Billing — signing in with a Google account, and Google Play subscriptions.
- Sign in with Apple and App Store / StoreKit — signing in with an Apple account, and App Store subscriptions.
- Google Fonts — fonts.
Where your data is stored
Your data is stored on Google servers in the United States:
- Primary database (Cloud Firestore): the
nam5United States multi-region. - Meal and progress images:
us-east1, South Carolina. - Cloud Functions:
us-central1, Iowa.
If you live outside the United States, this means your data is transferred to and stored in the United States.
Retention
| Data | How long we keep it |
|---|---|
| Account data, nutrition plans, weight records, progress photos, subscription, referral and notification settings | While your account is active |
| Meal photos and meal history | About 21–27 days, then deleted automatically |
| Support messages and attached images | 30 days after the conversation's latest activity |
When you delete your account, everything we hold is deleted immediately and permanently — your sign-in, profile, nutrition plans, meals and meal photos, weight logs, progress photos, support messages, and subscription and referral records. The full list is on the account deletion page.
The website
If you join the waitlist on skanoapp.com, we store your email address and the time you signed up, along with your approximate country (derived from your connection) and the page that referred you. This is stored with Cloudflare and used only to tell you when the app launches.
The website is hosted on Cloudflare, which processes technical request data such as IP addresses in order to deliver and protect the site.
We count visits to the website with Cloudflare Web Analytics, which records the page viewed, the referring site, the browser and device type, and your approximate country. It uses no cookies, does not identify you, and does not follow you across other sites.
Your rights
You can access your data, correct it, or delete your account. To delete your account, see the account deletion page. For any other request, contact us.
Children
Skano is not intended for anyone under 13, and we do not knowingly collect their data.
Contact
Privacy and support questions: support@skanoapp.com